Biwa Family

Biwa Family pays close attention to the handling of personal information obtained from customers who use the websites operated by the Company and the overall business of the Company.

This privacy policy explains our handling of personal information. Customers who use this website are deemed to have fully understood and agreed to the contents of this privacy policy. We may change this privacy policy at any time and you agree to the current privacy policy.

Scope of Privacy Policy

This privacy policy is applicable within our website.
These websites provide links to other websites.
This privacy policy does not apply to linked sites. We recommend that you check each privacy statement when you visit each site.

Purpose of collecting personal information

Personal information collected from customers will be used for the following purposes.

・ To use in the services we provide to our customers
・ To accurately inform customers of information such as special services and new products
・ To provide services and contents that suit our customers
・ To carry out and provide customers’ online purchases, e-mail newsletter registration, document requests, etc.
・ To understand customer satisfaction with our products and services
・ To contact customers as needed
・ To carry out our marketing activities

Collection of personal information

The information we are collecting is as follows:
Name, gender, date of birth, home address, home phone number, fax number, home email address
Work name / department / job title, work address, work phone number / fax number, work e-mail address
Other opinions and information required for inquiries

About management of personal information

We manage your personal information appropriately and take the utmost care to prevent leakage.
In addition, we outsource a part of the handling of personal information to an external contractor who is recognized to handle personal information appropriately. The outsourcer will use personal information to the extent necessary to carry out the outsourced business. We will conclude a business outsourcing contract with the outsourcer that includes the conditions for handling personal information. In addition, we will provide necessary and appropriate education and supervision to outsourcers, and ensure the safety management and appropriate handling of customer’s personal information.

Use of personal information

We will not disclose, provide, sell or share your personal information collected from this website to any third party.
About correction / deletion / suspension of use of personal information
Regarding requests for disclosure, correction, and deletion of personal information, suspension of contact from us to personal information, and suspension of use of personal information, we will respond by contacting the following window.

Business name: BiwaFamily
Representative name: Kaname Ikeda
Address: POBox 3367 Kailua Kona, HI 96745
Phone number: 808-657-8913
Email address:,